When Skies Are Grey
Treat yourself to a little happy
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How much is P&P?
£3.95 for orders under £20, £5.95 for orders under £100 and free for orders of £100 and over.
Do you accept overseas orders?
Although we do not send goods overseas as standard, we welcome enquiries from overseas
customers and we can certainly look into the cost of sending orders to countries other than the UK.
Do I need a PayPal Account to shop on your site?
No, you don't need a Pay Pal Account to shop with us. When you check out, you have the option of signing
into your Pay Pal account or you can just fill in your payment details on the form that is provided.
When will my order be despatched?
We aim to despatch your order within two days but please allow 5 to 10 working days before
contacting us. Should an item be out of stock, we will despatch your part order and send the 'back
order’ item separately as soon as it arrives. Postage will only be charged once and we will of course
keep you updated.
How do I contact you if I have a query with my order/delivery?
You can contact us or you can email us at
What is your Returns Policy?
In the unlikely event your order arrives damaged, please email us at
as soon as possible so that we may arrange an exchange, credit note or refund.
Although we hope you are delighted with your order, we understand you may wish to return items. If
to let us know and post
you want to make a return, please email us at
the item back within 14 days of receipt. We will gladly issue an exchange, credit note or refund. Please
wrap returns well. We cannot accept liability for goods lost or damaged in transit.
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Copyright - When Skies Are Grey - 2011
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